Hi Cheleste, thank you for your honest review. We'd love to provide some tips for sampling stick products like Aura Multi Stick and Lip Nectar. First, warm the sample by applying gentle pressure with your fingertip and moving in a circular motion while the sample is still in the clamshell tray. You can also break off a small portion of the sample and rub between your thumb and index finger to create a more creamy texture. Then use your finger, a cotton swab, or a small cosmetic brush (like an eyeliner brush) to pick up product and apply to the lips. If you need help deciding on the right shade, feel free to schedule a one-on-one with our Beauty Experts or send us a selfie. We're happy to help!

Hi Shelley, thank you for your honest review. We're sorry to hear you weren't able to use the samples! Our Customer Care team will be in touch with you shortly. Samples of stick products can seem hard or dry at first, but should soften easily with skin contact. We recommend warming the sample by pressing your fingertip to it and moving in a circular motion. Alternatively, you can break off a small portion of the sample and rub between your thumb and index finger to soften.